Also posted on Medium, June 29, 2017.
I decided this week to talk about another one of the blog posts I have been reading this week. I found this blog on Medium, 9 Ways To Supercharge Your Museum Volunteers, written by Ashleigh Hibbins for Museum Hack. As I prepare to help with revamping the docent manual for the Three Village Historical Society, I review resources I have to use as guides for this project. Part of developing the volunteer program is working on the docent manual. When I read this post, it reinforced what I already learned from the webinar I attended in January and the book I have read, Recruiting and Managing Volunteers in Museums by Kristy Van Hoven and Loni Wellman. Museum Hack’s post provides additional resources that are very helpful for the readers, and there were many statements they made that reaffirmed not only the knowledge I have gained but the importance of maintaining a great relationship with volunteers.
In the past and currently, I have volunteered for various organizations that have different ways of running their volunteer programs. I have also run a volunteer program in the past where I was responsible for volunteers teaching larger school programs. By learning how they could be run through professional development and reading books, I gain knowledge on how I should be treated as a volunteer and learn how I can improve my skills when I run a volunteer program. There is always something to learn when revisiting a subject including volunteer management, and this post is no exception.
I liked that they included how important volunteers are to museums at the very beginning of the article. They stated “Who are the most excited and engaged people in your museum?… Your volunteers!” And this is very true because as a volunteer and a leader in the volunteer program I see so many passionate people who have been volunteering for many years. It is important therefore to make sure that passion is kindled and used to help complete projects for their museums. Also, the post pointed out the importance of keeping volunteers happy.
It is true that volunteers are our museums’ biggest fans and advocates since they are dedicating their time to help museums to continue to adapt and develop. What I have not thought about before that they pointed out was according to a U.S. survey two-thirds of volunteers also donate money to their place of volunteering (they used Fidelity® Charitable Gift Fund Volunteerism and Charitable Giving in 2009 Executive Summary as a source). It makes sense because they work hard to keep the museums running and they are willing to do whatever is possible to keep them running including donations of time and sometimes money. The rest of the post gave the ways to supercharge volunteers, and then gave detailed explanations for each way.
Some of the ways they shared in the post include treat volunteer interviews like job interviews, don’t just smile and nod-volunteers have great ideas, volunteers are your secret recruiting weapon, and remind your volunteers how awesome they are. While these tips should seem obvious when considering volunteers, there are various points that need to be brought to our attention. For instance, when it was stated that readers should treat volunteer interviews like job interviews they pointed out that “don’t set someone up for failure by giving them a position they are unable to perform.” It is not only important to keep this in mind because no projects will be accomplished if volunteers cannot perform tasks but it will also affect their self-esteem and passion for the organization. Without that passion, we will not be able to retain the hard-working volunteers we need.
The post also pointed out how important it is to learn about volunteer programming from other museums in the community. In the post, it talked about being a nosy volunteer manager, or be continuously involved in making sure volunteers’ and museums’ needs are met, and then they stated “Also, be nosy with volunteer managers at other museums so you can pick up tips and tricks from them too.” I believe that it is important for volunteer managers should learn from other museums on how they run their volunteer programs not only because the programs can inspire their own way of running volunteer programs but museum professionals can come together to learn how to keep their museums relevant in the community through their volunteer programs.
What we should take away from this post is to be sure to keep our volunteers needs and happiness in mind when developing volunteer programs. I have also provided the link to the original post from Museum Hack for you all to read, and links to the resources they used in their post especially for anyone running volunteer programs.
Do you run volunteer programs? What do you think of Museum Hack’s contribution to the subject of museum volunteers? Have you followed similar advice Museum Hack discussed? What challenges have you faced when developing your volunteer program(s)? Share your reactions.
Resources used in Museum Hack article: