October 3, 2019
I recently started to have discussions about interpretation and storytelling for current projects I am working on, and they have inspired me to reflect on interpretation in museums and historic sites. Since officially beginning my career in the museum field in 2012, I learned about the importance of translating historical narrative for visitors to understand and to be engaged with the experience. As I continued my career, the discussions among museum professionals I noticed focus on using storytelling methods to get visitors’ attention.
Interpretative programs are significant for all history museums, historic house museums, and historic sites since how visitors see them and enjoy their experiences in these places would affect the way they viewed museums. The Technical Leaflet, a publication of the American Association for State and Local History (AASLH), called Telling the Story: Better Interpretation at Small Historical Organizations written by Timothy Glines and David Grabitske went into detail about interpretation and what small organizations can do better for their programs. Glines and Grabitske pointed out that Historical interpretation translates human stories from the past into meaningful thoughts for people in the present. As museum professionals our educational missions we strive for are to tell human stories people can identify with to have a better understanding of the history we present in our museums.
When I began graduate school and my career, I began to see the importance of relating human stories to the public and taking visitor input into account for interpretation. At the Connecticut’s Old State House, for instance, there were many frequently asked questions visitors have asked during tours that inspired staff to do more research to include in the tour narrative. In my blog post sharing my memories about the internship, I stated
I sat in on staff meetings to find out what common questions were asked during tours we did not already have answers for and I used those questions to do research to answer them. I regularly visited the Connecticut State Library to do research, and recorded answers into the Google Doc so we would be able to answer them in the future.
By finding out information visitors want to know most about, we would be able to have visitor input in the narrative. When interpretative programs are developed it is important to understand who the audience is and how to capture their attention to explain our relevance within the community and the overall historical narrative. Marcella Wells, Barbara Butler, and Judith Koke’s book Interpretive Planning for Museums: Integrating Visitor Perspectives in Decision Making pointed out that museum planners must apply intentional effort and deliberation if they are to fully integrate visitor perspectives into their plans. In other words, there must be full commitment to incorporate visitor perspectives when considering planning interpretive programs. I saw the start of fleshing out this important point when I was working in Hartford on an interpretive project.
Something I have thought about when I gave tours at Connecticut Landmarks before the project started is the amount of information I tell visitors. Throughout the tours, I would figure it out the appropriate balance for each group of visitors. Glines and Grabitske also stressed the importance of sharing the right amount of information when storytelling. According to Glines and Grabitske, they pointed out that: we must pay attention to the interests of our visitors by telling meaningful stories, making sure not to fatigue them mentally with breathless depth or fatigue them physically with no chance to take it all in. When I started giving tours, I noticed there was a ton of information provided to each educator giving tours. It would be impossible to include all of it in one tour which is why it is important for us to chose what information to include in the narrative we tell. I also noticed that at that point I was more focused on making sure I hit each point than telling a story. The interpretive project I worked on with Connecticut Landmarks seemed to be moving towards telling a story.
While I was at Connecticut Landmarks’ Butler-McCook House, I joined the rest of the staff in interpretive planning meetings to draw in more visitors to the historic house. We realized that by using a theme, not only were we working towards visitors making connections, but it also focused on telling a narrative. Because there are many themes that are found in the Butler and McCook family history, there are different narratives visitors can choose to learn about and keep coming back to see something different than their previous visits. I briefly talked about this experience in my memories blog on Connecticut Landmarks’:
During my time at the Butler-McCook House, I was a part of the team that worked on revamping the tours by picking a theme of the house and researching the theme for a more engaging visitor experience. Each of us picked one theme to research on our own to present to the rest of the Connecticut Landmarks team, and I chose the Industrial Revolution and its impact on Hartford and the family.
The purpose of the theme I chose for a new tour was to show the Industrial Revolution had an impact on the city of Hartford especially on its residents including the Butlers and the McCooks. I chose five key objects that will support the theme and its purpose including Tall Case Clock which was made approximately 1750 by Benjamin Cheney, and this is an example of a locally made piece that was made before the Industrial Revolution to show the differences between craftsmanship and factory made items. Another example of a key object was the Mill Ledger C, 1818-1826 which was John Butler’s, one of the family’s ancestors’, ledger which recorded payments to men and women who labored in his paper mill; this revealed what the employees were paid for their labor in early industrial work. After selecting key objects, I chose key documents and photographs then created a tour outline highlighting the narrative relevant to the Industrial Revolution theme.
To read a copy of the interpretive project, I included a link here. The Industrial Revolution was an important theme for the tour since we are all affected by technological advances, and to help visitors understand the impact of the Industrial Revolution it is important to use relevant examples.
Another example of using examples to help visitors connect with the historical narrative was while I taught school programs at the Noah Webster House & West Hartford Historical Society. In one of the chambers inside the house, I talked to the kids about the history of Noah Webster and his work on the first American published dictionary; I also discussed the objects that were displayed in the room. One of the kids asked me about how the bed warmer was used and I did so by describing the process and after asking them if they have seen the movie Pirates of the Caribbean I told them about how one of the characters used a similar bed warmer in one of the scenes. By connecting this object to something they have seen before in modern times, they were able to make that connection and use it to refer to it at a later point when they shared their experiences.
When I move forward in working on a current interpretative project, I will not only keep in mind the experiences I have had but incorporate more lessons I will continue to learn each step of the way.
Resources:
American Association for State and Local History, Technical Leaflet # 222, “Telling the Story: Better Interpretation at Small Historical Organizations”, History News, volume 58, number 2, Spring 2003.
Wells, Marcella; Butler, Barbara; Koke, Judith, Interpretive Planning for Museums: Integrating Visitor Perspectives in Decision Making, Walnut Creek, CA: Left Coast Press, Inc., 2013.
https://lookingbackmovingforwardinmuseumeducation.com/2019/05/23/museum-memories-noah-webster-house/
Looking Back, Moving Forward in Museum Education! 
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